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+---
+created: '2024-08-10'
+title: "Experience with MSI warranty for a monitor"
+description: 'Useful tips for avoiding common mistakes when writing a thesis. Includes recommendations for writing, formatting, figures and Latex.'
+keywords:
+  - warranty
+  - msi
+  - monitor
+  - dead pixel
+  - bug
+  - thunderfly
+hidden: false
+---
+
+I bought a new 32' 4k MSI Monitor for my birthday a couple of months ago. Since there was not much choice when it came to my requirements: 
+- IPS (or rather, not OLED),
+- an integrated KVM Switch with 3 Ports,
+- at least 60W USB-C power delivery,
+- a higher refresh rate of >= 120hz,
+- 4k, 32',
+I ended up buying the MSI MAG 323UPF, albeit its 'gamer' design. The device and its productivity features are awesome, and I'm very happy with them.
+
+One day, a couple of dead pixels appeared. I was not sure if they were dead pixels or bugs, but they were not moving. Since they were about 8 pixels in a perfect line, I assumed it was a bug, but I do not know for sure. I was devastated.
+
+None of the tricks online worked: 
+- setup another light source to lure it outside
+- use a vacuum cleaner
+- use canned air in various gaps
+- use a suction cup
+
+Maybe it was a juicy one and died in the middle of the screen. 
+
+I contacted MSI support, and they were very helpful. After uploading a picture, it did not take 5 minutes to receive a return label. A day later, the UPS guy picked it up at my door. The package was then delivered to Poland (I live in Germany). Once it arrived there, it only took a couple of hours until I received an email claiming that the monitor was defective, and I got a free replacement immediately. 
+
+Kudos to MSI for their excellent support. Whether it was a bug or a dead pixel, neither should happen on a new monitor. I'm glad they stick to their warranty without any hassle. 
+
+Would buy MSI again.
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