feat: add post about msi warranty
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src/routes/blog/warranty-msi-monitor/+page.md
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src/routes/blog/warranty-msi-monitor/+page.md
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---
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created: '2024-08-10'
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title: "Experience with MSI warranty for a monitor"
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description: 'Useful tips for avoiding common mistakes when writing a thesis. Includes recommendations for writing, formatting, figures and Latex.'
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keywords:
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- warranty
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- msi
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- monitor
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- dead pixel
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- bug
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- thunderfly
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hidden: false
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---
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I bought a new 32' 4k MSI Monitor for my birthday a couple of months ago. Since there was not much choice when it came to my requirements:
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- IPS (or rather, not OLED),
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- an integrated KVM Switch with 3 Ports,
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- at least 60W USB-C power delivery,
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- a higher refresh rate of >= 120hz,
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- 4k, 32',
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I ended up buying the MSI MAG 323UPF, albeit its 'gamer' design. The device and its productivity features are awesome, and I'm very happy with them.
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One day, a couple of dead pixels appeared. I was not sure if they were dead pixels or bugs, but they were not moving. Since they were about 8 pixels in a perfect line, I assumed it was a bug, but I do not know for sure. I was devastated.
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None of the tricks online worked:
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- setup another light source to lure it outside
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- use a vacuum cleaner
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- use canned air in various gaps
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- use a suction cup
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Maybe it was a juicy one and died in the middle of the screen.
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I contacted MSI support, and they were very helpful. After uploading a picture, it did not take 5 minutes to receive a return label. A day later, the UPS guy picked it up at my door. The package was then delivered to Poland (I live in Germany). Once it arrived there, it only took a couple of hours until I received an email claiming that the monitor was defective, and I got a free replacement immediately.
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Kudos to MSI for their excellent support. Whether it was a bug or a dead pixel, neither should happen on a new monitor. I'm glad they stick to their warranty without any hassle.
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Would buy MSI again.
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